Cloud | 3CX VoIP Phone System
Unified Communications for Your Business
3CX is a feature-rich unified communications system built for enterprise businesses. It brings voice, video conferencing, live chat, and messaging together in a single platform that works for remote, hybrid, and office-based teams. As a 3CX Advanced Certified Partner, M-Tec Systems hosts and manages your 3CX deployment from our local datacenter, giving you complete control over your communications without relying on distant third-party infrastructure.
Why Businesses Choose 3CX
- Complete Telephony: Web Client and mobile apps keep staff connected from any location
- Video Conferencing: Built-in with up to 250 participants, no extra licenses needed
- Live Chat: Add to your website, integrates with Facebook and WhatsApp
- SMS/MMS Support: Let customers reach you by text
- AI Analytics: Sentiment analysis, call summaries, and performance dashboards
- CRM Integration: Works with Salesforce, HubSpot, Zoho, Microsoft Dynamics, and more
- Microsoft 365: Sync users, SSO, calendars, contacts, and Teams presence
- Cost Control: No per-user fees; licensing is based on simultaneous calls
- Flexible Deployment: On-premise, cloud, Hyper-V, VMware, or KVM
- Built-in Security: SRTP encryption, SIP attack protection, global IP blocklist, and auto SSL
- Keep Your Numbers: Use any SIP phones and choose your provider
- Proven Platform: Used by over 350,000 businesses worldwide
Work from Anywhere
3CX mobile apps for Android and iOS give your team secure business communication on the go. Make and receive calls using your office number, join video conferences, chat with colleagues, and reply to WhatsApp messages — all from one app. 3CX also works with Apple CarPlay and Android Auto for hands-free calls while driving.
The Web Client and Desktop App provide the same full-featured experience from any browser or workstation, no VPN required. Handle calls, live chat, WhatsApp, Facebook messages, and SMS from a single interface.
Live Chat and Messaging
Add live chat to your website and let visitors reach you instantly. Chat queues route conversations by department or priority, and agents can escalate from chat to a voice or video call with one click. 3CX also integrates directly with Facebook Messenger, WhatsApp, and SMS/MMS so your team handles all customer conversations from one platform without switching between apps.
Contact Center
3CX includes a full contact center at no extra cost. Route calls with round robin, skill-based routing, IVR, and callback queues. Managers can monitor live calls and chats with Listen In, Whisper, and Barge In tools. Real-time wallboards and detailed reporting on agents, queues, and SLAs help you stay on top of service levels.
AI-Powered Insights
Built-in AI features give managers clear visibility into performance and customer satisfaction. Sentiment analysis monitors interactions by agent, queue, and ring group. Auto-generated call summaries highlight key points without reviewing full recordings. Advanced dashboards combine call logs, transcripts, sentiment data, and queue metrics in one view.
Call Flow Designer
Automate how incoming calls are handled with 3CX's visual Call Flow Designer: customer authentication routing, callback scheduling, automated outbound dialing, surveys, credit card processing, and text-to-speech in over 120 languages.
Cut Costs Without Losing Capability
3CX replaces multiple tools with one platform — voice, video, chat, and contact center — reducing both complexity and telecom spend. Businesses save up to 80% on phone bills with IP calling and flexible licensing. Internal calls between staff, branches, and remote users are free. Use low-cost SIP trunks for outbound calls and Click2Call to let customers call directly from your website.
Get Started
Ready to modernize your business communications? M-Tec Systems can assess your current phone setup and show you how 3CX fits your organization. Contact us at (513) 742-3100 or send us a message for a no-obligation demo.